Service Level for DoubleCloud Transfer Service
This document defines Service Level for DoubleCloud Transfer Service and is an integral part of DoubleCloud Customer Agreement (the "Agreement") and SLA available at: https://double.cloud/legal/sla/
Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement and Linked Documents.
Service Level:
|
Transfer service in serverless mode |
99.99% |
|
Transfer service in dedicated mode |
99.95% |
Compensation Amount:
Availability of Transfer service in serverless mode
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
|---|---|
| < 99.99%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Availability of Transfer service in dedicated mode
| Uptime Percentage in the Reporting Period | Compensation, % of the cost of the Service used |
|---|---|
| < 99.95%-99.00% | 10.0% |
| < 99.00%-90.00% | 15.0% |
| less than 90.00% | 30.0% |
Definition of Unavailability for the Service:
The Service Level Agreement does not apply to unavailability arising from circumstances beyond the control of DoubleCloud, such as failures in external networks or the Customer's failure to comply with the instructions, overload source or destination endpoints resulting in Unavailability, insufficient free disk space, use of an excessively, etc.
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Web address: https://double.cloud/legal/sla_transfer/
Date of publication: 19 December 2022
Effective date: 19 January 2022